PlayWins Casino Privacy Policy

At PlayWins, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you use playwins.com, play PlayWins Casino games, or place bets through our sportsbook. We at PlayWins Casino operate under a licence from the UK Gambling Commission, and our data handling practices reflect the standards required of a regulated operator. By registering an account with us, you agree to the collection and use of information as described below.

Who We Are

PlayWins Casino is operated by Anakatech Interactive Limited, a company registered in Malta (company no. C 61918), with registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta. Our gambling software and facilities are provided by Anakatech Limited, registered in the British Virgin Islands (company no. 1736422). We at PlayWins operate under UKGC Remote Casino Operating Licence and Remote General Betting Standard – Real Events Licence 000-048789-R-327402-013. Our services are intended only for players located within the United Kingdom.

Information We Collect

When you create an account with us, we collect a range of personal information necessary to verify your identity, comply with anti-money laundering obligations, and provide our services responsibly. Our PlayWins registration process and enhanced Know Your Customer procedures require us to gather the following:

• We collect your full name, date of birth, address and contact details at registration.
• We gather identity documents, proof of address, utility bills and bank statements for verification purposes.
• We request your occupation, annual gross income, and information on the source of your funds and wealth.
• We capture a selfie photograph and liveness check as part of our electronic identity verification.
• We record your deposit, withdrawal and gaming activity, including bet history and wagering patterns.
• We log technical data such as your IP address, device information and browser type, including automated detection of emulators, virtual environments, developer tools and disguised device identity.
• We store your PEP (Politically Exposed Person) declaration, submitted within one business day of registration.

How We Use Your Information

Our PlayWins platform uses your personal data for several legitimate purposes connected to running a licensed gambling operation. We at PlayWins Casino process your information to verify your age and identity, prevent fraud and money laundering, administer your account, process deposits and withdrawals, and comply with our obligations under UK Gambling Commission Technical Standards and the LCCP. Our team also uses your data to communicate with you about your account, respond to support enquiries, and send you information about promotions where you have consented to receive marketing communications. When you claim a PlayWins bonus such as our Casino Welcome Offer or Sports Welcome Offer, we use your data to track wagering requirements and confirm your eligibility.

Legal Basis for Processing

We process your personal data on several legal grounds. In many cases, processing is necessary for us to perform our contract with you as a registered player. In other cases, we are required to process your data to comply with legal obligations, including AML regulations and licence conditions imposed by the Gambling Commission. We may also rely on our legitimate interests in preventing fraud, protecting our platform, and improving our services, as well as your consent where applicable, such as for marketing communications.

Sharing Your Information

Our PlayWins Casino operation may share your personal data with certain third parties where necessary. We share information with payment providers to process your deposits and withdrawals, with identity verification services to confirm your KYC documentation, and with regulatory bodies such as the UK Gambling Commission where required by law. We also cross-check self-exclusion status with GAMSTOP and across our sister brands, including Winomania, LuckyMate, Betnero, 7bet, Betcrown and BetFusion, to prevent duplicate accounts and enforce self-exclusion requests. We do not sell your personal data to third parties for their own marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations under UK gambling law. Even after you close your PlayWins account, we may be required to retain certain records, such as transaction history and KYC documentation, for a period required by anti-money laundering regulations and Gambling Commission requirements.

Your Rights

You have a number of rights regarding your personal data when you use our services. You can contact us to exercise the following:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, such as marketing communications.
• You may request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at [email protected]. If your query relates to activity before 01 April 2026, please note that it remains the responsibility of the previous operator and should be directed to [email protected].

Cookies and Tracking

We at PlayWins use cookies and similar technologies to operate our website, remember your preferences, and analyse how our platform is used. Our PlayWins Casino cookie practices are described in more detail in our separate Cookie Policy, which is incorporated by reference into this Privacy Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems include automated detection of suspicious activity, such as disguised device identity or the use of virtual environments, to help safeguard your account. Although player funds are held separately from our operational funds, please note they are classified as 'Not Protected' under the Gambling Commission's segregation rules, meaning they would not be protected in the event of our insolvency.

Responsible Gambling and Self-Exclusion

We support responsible gambling through our partnership with GambleAware and our participation in the GAMSTOP self-exclusion scheme. If you self-exclude, we will cross-check this status across our sister brands to help prevent you from opening new accounts. Our deposit limit features allow you to set limits on your spending, with increases requiring 24 hours' notice while decreases take effect immediately.

International Transfers

As our operator, Anakatech Interactive Limited, is based in Malta, and our software provider, Anakatech Limited, is based in the British Virgin Islands, your data may be processed outside the United Kingdom. We take steps to ensure that any such transfers are subject to appropriate safeguards consistent with applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Our User Agreement was last updated on 29 April 2026, and we encourage you to review our policies periodically. Continued use of our PlayWins services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team via live chat, available Monday to Friday 08:00–23:00 and Saturday to Sunday 10:00–22:00, through our contact form at /contact-us, or by email at [email protected]. We are governed by the laws of England and Wales, and any disputes relating to this policy fall under the exclusive jurisdiction of the courts of England and Wales.