PlayWins Cookie Policy

At PlayWins, we use cookies and similar technologies to operate playwins.com, improve your experience and keep your account secure. This Cookie Policy explains what cookies are, how we at PlayWins use them, and what choices you have regarding their use when you visit PlayWins Casino. It should be read alongside our Privacy Policy, Responsible Gaming Policy and User Agreement, which are incorporated by reference into our terms of service.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow a site to recognise your device and remember information about your visit, such as your login status, language preference and the pages you have viewed. Here at PlayWins, we also use related technologies such as web beacons, pixel tags and local storage, which work in a similar way to cookies and are covered by this policy.

Why PlayWins Casino Uses Cookies

We use cookies for a number of important purposes connected to running PlayWins casino safely and efficiently. Our use of cookies supports the following:

• We use essential cookies to allow you to log in, navigate our site, and access the Casino, Live Casino, Sports, In-Play, Horse Racing and Virtuals verticals.
• We use security cookies to help us detect emulators, virtual environments, developer tools and disguised device identity, as part of our fraud prevention and AML obligations.
• We use functional cookies to remember your preferences, such as your deposit limit settings and display options.
• Our PlayWins analytics cookies help us understand how players interact with our games, our sportsbook and our promotions, so that we can improve our services.
• We use advertising and marketing cookies to measure the performance of our campaigns and to show you relevant offers, such as our Casino Welcome Offer or Sports Welcome Offer.
• We use session cookies to track your activity during bonus wagering, including progress toward offers such as the Big Bass Boost or Game of the Week promotion.

Essential Cookies

These cookies are strictly necessary for PlayWins Casino to function. Without them, we would not be able to authenticate your account, process deposits and withdrawals, or apply responsible gambling tools such as deposit limits. We at PlayWins do not require your consent to use essential cookies, as our services cannot operate without them.

Performance and Analytics Cookies

We at PlayWins Casino use performance cookies to collect aggregated information about visits to our site, including which games, sports markets or pages are most popular. This helps us identify technical issues and improve the overall player experience across desktop and mobile versions of our platform.

Functionality Cookies

Functionality cookies allow PlayWins Casino to remember choices you make, such as your preferred currency (GBP only, as confirmed in our User Agreement), language, or whether you have dismissed certain notifications. Our Vegas-style gaming environment relies on these cookies to feel personalised to you.

Targeting and Advertising Cookies

We may use third-party advertising cookies to deliver marketing communications about PlayWins promotions, including Drops & Wins by Pragmatic or Lucky Rush by Playtech, on other websites you visit. These cookies track your browsing habits across different sites and are only set with your consent where required by law.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties, including payment providers (such as Trustly, Visa and Mastercard), game providers (such as NetEnt, Pragmatic Play, Play'n GO, Blueprint Gaming and others listed on our site), and analytics or advertising partners. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further information.

Cookies and Responsible Gambling

As a UK Gambling Commission licensed operator, we at PlayWins also use cookies to support our responsible gambling and anti-money laundering obligations. This includes verifying that you are located in the United Kingdom, checking for GAMSTOP self-exclusion status across our sister brands (Winomania, LuckyMate, Betnero, 7bet, Betcrown, PlayWins and BetFusion), and enforcing deposit limit changes in line with our policies. Our PlayWins cookies help ensure that self-excluded players, those under 18, or players outside the UK cannot access our services.

How to Manage Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through their settings. Please note that if you disable essential cookies, parts of PlayWins Casino, including login, deposits, withdrawals and bonus tracking (such as the Bet Tracker for our Casino Welcome Offer), may not function correctly.

• You can adjust your browser settings to block or delete cookies at any time.
• You can use our on-site cookie consent banner, where available, to manage your preferences for non-essential cookies.
• You can opt out of certain third-party advertising cookies via industry opt-out tools, where offered by our advertising partners.
• You can contact our support team if you have questions about how we use cookies on playwins.com.

How Long Cookies Remain on Your Device

Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period, or until you delete them manually, and are used to remember your preferences across visits to PlayWins. We review our cookie retention periods regularly as part of our commitment to data protection and compliance with applicable Gambling Commission Technical Standards.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page, and where appropriate, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we at PlayWins Casino use cookies.

Contact Us

If you have any questions about this Cookie Policy or about how PlayWins uses cookies, please contact our support team at [email protected], through the live chat available on our website between 08:00–23:00 Monday to Friday and 10:00–22:00 Saturday and Sunday, or via the contact form in our Support Center at playwins.com/contact-us. For queries relating to account activity prior to 01 April 2026, please contact [email protected].

This Cookie Policy is governed by the laws of England and Wales, and PlayWins operates under licence from the UK Gambling Commission. By continuing to use playwins.com, you agree to our use of cookies as described in this policy, alongside our Privacy Policy, Responsible Gaming Policy, Cashout Policy, Sports Betting Rules and Bonus Terms and Conditions.